GDPR | Europcar South Africa Cookie Policy

TABLE OF CONTENT

1. What kind of Cookies is used by Europcar and for what purpose?

2. For what period will Europcar retain the Cookies?

3. Third party Cookies

4. Is the information collected through the use of Cookies transferred outside the EU?

5. How to manage your cookies?

6. Who should you contact when you have a query regarding the use of your cookies?

7. Changes to this Cookies Policy

 

1.What kind of Cookies is used by Europcar and for what purpose?

Europcar uses different kind of cookies for the following purposes:

     Essential Cookies : these cookies are strictly necessary for the proper functioning of our website – without these cookies, you could not use our Site ;

     Functional Cookies : these cookies are used by Europcar South Africa to give you access to certain functionalities of our website to facilitate and enhance your navigation experience and selection of products/ services;

     Analytics Cookies : these cookies allow Europcar South Africa to analyse how our customers use our website in order to improve the quality of our website and enhance your navigation;

     Advertising Cookies : these cookies are used by Europcar South Africa and our marketing agencies to measure the effectiveness of our media advertising campaigns.

 

Please find below detailed information about the purpose for which Europcar South Africa uses cookies.

 

Description/ Purpose

Cookies

Persistent/ Session cookies

Data transfers outside the EU?

Essential Cookies

These cookies are essential for Europcar South Africa to ensure the proper functioning of our website and the security of its environment. Without these cookies, we cannot memorise the choice you make and the information you provide during the booking process on our website and we are not able to proceed to your booking.


For this purpose, Europcar South Africa collects information about:

  the details of the choice you made during the booking process (e.g. regarding the vehicle, location);

  the information necessary for your booking (i.e. station, date of the rental pickup and return, vehicle type, extra).

Europcar essential cookies (JSESSIONID, Synchronize, ejCC_3, TS01X)

Session

No

These cookies are essential for Europcar South Africa to ensure the functioning of the privacy center and memorize your cookies settings.


For this purpose, Europcar South Africa collects information about your cookies preference (consent or withdrawal of your consent).

TagCommander

Persistent

No

Functional Cookies

These cookies are used by Europcar South Africa to give you access to certain functionalities of our website to facilitate and enhance your navigation experience and selection of products/ services:

      online chat to provide you online assistance;

      recording of your preference (language, station, etc.);

      classification of products/ services depending on various criteria (sales performance, most popular, time and place of the search, etc.).

For this purpose, Europcar South Africa collects information about:

      the use of the online chat;

      the choice you make regarding your navigation preference (e.g. language, station, etc.).

Europcar functional cookies (DotcarClient, EuropcarLocale)

 

Persistent

No

Analytics Cookies

These cookies allow Europcar South Africa to analyse how our customers use our website in order to track its performance, enhance its quality and your navigation.

 

For this purpose, Europcar South Africa collects information about:

      the number of users navigating on our website;

      the pages of Europcar South Africa website most visited;

      the number of error messages that might occur when navigating;

      the loading time of our website pages;

      the visitors country of origin;

      the visitors device/browser you use;

      the type of products/services purchased;

      the interactions on tests Europcar South Africa may realise on specific sections of the websites (e.g. to calculate the number of visitors, the number of "click");

      the interactions with other customers' comments (e.g. the number of comments per products, the number of views of the comments, the purchases of products with comments, etc.).

Google Analytics

Persistent

Yes

Webtrends

Sessions

Yes

Reevoo

Persistent

No

Advertising Cookies

These cookies are used by Europcar South Africa and our marketing agencies to measure the effectiveness of our media advertising campaigns.

 

For this purpose, Europcar South Africa collects information about:

      the number of users navigating on our website;

      what advertising has been displayed during your navigation;

      whether you have click on the advertising or not;

      whether you have purchased an advertised products/services;

      sales statistics.

Netbooster DBM

Persistent

Yes

DoubleClick Floodlight

Persistent

Yes

Bing

Persistent

Yes

Adventori

Persistent

Yes

Yahoo gimini

Persistent

Yes

Google Adwords/ Remarketing

Persistent

Yes

 

 

2. For what period will Europcar retain the Cookies?

Europcar South Africa is using "persistent" and "session" cookies:

     Persistent cookies are cookies that remain stored on your device from one visit to another, until they expire or until you request their deletion;

     Session cookies are cookies temporary stored on your device and automatically deleted when you leave our website.

 

You will find below a list of "persistent" Cookies used by Europcar and the relevant retention period.

 

Cookies

Persistent/ Session cookies

Retention period

Essential Cookies

Europcar essential cookies (ASP.NET_SessionId)

Session

30min

 

Session

30min

Functional Cookies

Europcar essential cookies (_RequestVerificationToken_L3cmL3N0cmFpZ2h0MmJ1c2luZXNz0)

Persistent

2 years

Analytics Cookies

Google Analytics

Persistent

2 years

Crossmetrix

Persistent

2 years

Webtrends

Sessions

2 years

Advertising Cookies

DoubleClick Floodlight

Persistent

30 Days

adform.net

Persistent

2 years

Track.adform.net

Persistent

2 years

Bing

Persistent

2 years

Bat.bing.com

Persistent

2 years

Google Adwords/ Remarketing

Persistent

30 Days

 

 

3.Third party Cookies

Europcar South Africa uses third party Cookies which are Cookies used by third parties when you visit our website.

Third party Cookies used on our website are listed below:

First party Cookies

Third party

Essential Cookies

Europcar essential cookies

Redintelligence.net

N/A

Functional Cookies

Europcar functional cookies

Turn.com

N/A

Analytics Cookies

 

Google Analytics

CrossMetrix

 

DoubleClick Floodlight

Google Remarketing

 

Advertising Cookies

Google.co.za

Google.com

googleAdServices.com

Googlesyndication.com

 

Facebook

DoubleClick Floodlight

Bing

Google Remarketing

Rlcdn.com

Public Idees

Europcar South Africa would like to draw your attention to the fact that this Cookies Policy does not apply to the use of third party Cookies and that Europcar South Africa is not responsible for the use of information collected through these Cookies by third parties. We encourage you to review the privacy policies of these third parties to further understand the rules applicable to the processing of your information.

In addition, please note that most internet browsers offer the possibility to block third party cookies.

 

4.Is the information collected through the use of Cookies transferred outside the EU?

 

Europcar South Africa would like to draw your attention to the fact that information collected through the use of certain cookies can transfer outside of the EU. This can be explained for the reason that some of our providers maintain servers all around the world for a better service quality.

As detailed in section A, it concerns the information collected through the following cookies: Google Analytics, AB Tasty, Webtrends, DoubleClick Floodlight, Bing, Google Remarketing.

We encourage you to review the privacy policies of these providers to further understand the rules applicable to the transfer of your information.

You can have more information on these transfers by reading Europcar South Africa Privacy Policy's dedicated section.

 

5. How to manage your cookies?

You can enable or disable the use of Cookies and ask for deletion of this information at any time by using Europcar South Africa privacy center available here.

Subject to certain conditions, you can benefit from data protection rights regarding the processing of your personal information, including with respect to Cookies (e.g. a right of access, rectification, suspension). You can easily accept or refuse their use by choosing the appropriate options in the privacy center. You can also withdraw your consent and ask for deletion of this information at any time.

You can have more information on these rights by reading Europcar South Africa Privacy Policy section dedicated to data protection rights.

You can also manage your cookies settings in your web browser. For more information on how to manage your Cookies via your browser, please refer to the specific browser ‘Help’ section’ or click on the relevant link: Google Chrome , Microsoft Internet Explorer , Mozilla Firefox , Apple Safari .

 

6. Who should you contact when you have a query regarding the use of your cookies?

Should you have any query regarding the use of Cookies by Europcar South Africa, please contact: info@europcar.co.za.

 

7.Changes to this Cookies Policy

This Cookie Policy was last amended on the 01 November 2018.

 

Europcar South Africa reserves the right to amend this Cookie Policy at any time.

When a change impacts the use of Cookies on Europcar South Africa website, such change will be notified to you and Europcar South Africa will seek again to obtain your consent via the privacy center