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Customer Care

FAQ

WHO CAN RENT A VEHICLE?

Anyone who has had a valid driver’s license for at least two years. A ‘young driver’ surcharge is levied for renters under the age of 23 years old.

WHAT IS AN ADDITIONAL DRIVER?

Only the person who signed the rental agreement is authorised to drive the vehicle unless a second driver is listed on the rental agreement. An additional driver surcharge is levied to cover the renter’s liability.

WHAT ARE WAIVERS?

Waivers are not insurance. It is a legal, compulsory agreement between the rental company and the renter which generally limits the claim against a renter in the event of loss of or damage to the vehicle.

The two waiver options are:

  • Standard Waiver: the customer is responsible for a limited liability amount in case of damage or loss. As the cost for a daily standard waiver is lower the liability payable for any damage or loss is higher.
  • Super Waiver: the customer will also be responsible for a limited liability amount for any damage or loss, but as the cost for a daily super waiver is higher, the liability amount payable for any damage or loss is lower.

Waivers are not honoured by car rental companies in the case of negligence, meaning the customer would be held liable for the full amount of damage (and not just the excess). Examples of this would be to allow an unauthorised person to drive the vehicle, accident due to excessive alcohol consumption or the vehicle being stolen when it was left unlocked. It is advisable to treat a rented vehicle as if it is your own.

WHAT ARE THE PAYMENT OPTIONS?

Vehicle renters must have a valid credit card or a South African debit card if they are not travelling on a company account / bill –back voucher from a travel agency. This enables a holding deposit by car rental companies in the event of any loss or damage to the vehicle. Once the vehicle is returned, a credit card refund takes place within three working days less the invoice amount. If a customer has paid with a debit card, he / she would have had to supply the rental agent with their banking details in order to affect the refund, which occurs within the same timeframe. The refunds are subject to the standard rental T&C’s, provided there is no damage. The cardholder should have available funds for the rental deposit which would vary by the vehicle type of duration of rental.

It is important for the customer to be aware that required rental deposits on debit cards are higher than those on credit cards. 

CAN ONE PERSON DRIVE AND ANOTHER PERSON PAY?

The person who reserved the vehicle (primary driver) must sign the rental agreement and pay with their credit or debit card. Bank rules do not allow a card holder to transfer the use of their card to another person, no matter who they are.